Direct Booking Policy – The Joyful Getaway
At The Joyful Getaway , we believe in offering you the best experience at the best price —without hidden fees or unnecessary markups. When you book directly with us, you save 15% or more compared to third-party platforms like Airbnb or Booking.com.
1. Best Price Guarantee
We guarantee that booking on our website always offers the lowest price available . If you find a lower price elsewhere for the same dates and conditions, let us know, and we’ll match it!
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2. Flexible & Non-Refundable Booking Options
We understand that different travelers have different needs. That’s why we offer two booking options:
🔹 BEST DEAL – Non-Refundable (-15% vs. OTAs)
– This option gives you the lowest price available.
– Full payment is required at booking.
– No refunds or date changes allowed.
🔹 FLEXIBLE BOOKING – Peace of Mind (-5 to -10% vs. OTAs)
– Free cancellation up to 30 days before check-in .
– 50% refund if canceled 14-29 days before check-in .
– No refund if canceled less than 14 days before check-in .
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ADD HERE THE TERMS AND CONDITIONS SPECIFICITIES IF NO REFERENCE TO BOOKING POLICY ON TERMS AND CONDITIONS
– Cancellations must be made within the specified cancellation period to receive a full or partial refund.
– Refunds will be processed within 7 business
– No-shows and early departures are non-refundable.
– Special offers and non-refundable bookings are not eligible for cancellation.
3. Secure & Easy Payment
– Payments are securely processed via Stripe, PayPal, or direct bank transfer .
– A 30% deposit is required at booking, with the remaining balance due 30 days before arrival .
– All transactions are encrypted and secure for your peace of mind.
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4. Modifications & Date Changes
– For Non-Refundable bookings: No modifications allowed. We understand that life happens. contact us if you have an issue.
– For Flexible bookings: You may modify your dates up to 30 days before check-in (subject to availability).
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5. Security Deposit & Damage Policy
– A security deposit of $500/500€ is required at 30 days before check-in.
– The deposit is fully refundable if no damage is reported after your stay.
6. Why Book Directly With Us?
✅ Lowest Price – Always at least 15% cheaper than OTAs
✅ Exclusive Perks – Free 2h early check-in, late checkout when available
✅ Personalized Service – Direct contact for a smooth experience
✅ Safe & Secure – Encrypted payment and trusted since 2012
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📩 Still have questions? Contact us anytime—we’re happy to help!